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Q. One of the apps on my smartphone does not work. I tap on it, and after a brief animation nothing else happens. What is going on and how can I fix it? A. Every device eventually does something unexpected. One of the enduring trouble spots in tech is when something suddenly stops working, seemingly for no reason whatsoever. Recovery may be a simple fix or a long frustrating battle, but the first step is the same: restart the device. The advice to “turn it off and turn it back on again” has been around forever because it works surprisingly oft...
