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Q. Sometimes my smartphone shuts off suddenly. The screen goes dark, and none of the buttons work. After a few minutes, it works again. Should I look for a replacement? A. Modern smartphones take their internal temperature continuously. These modern computing miracles still have to obey the laws of physics, and when they get too hot, bad things happen. As a result, smartphones are smart enough to hibernate instantly when they feel a little toasty. The causes are many, everything from laying in open sunlight to processing photos or videos....
Q. What is two-factor authentication? A. The most common authentication method uses an account name and a password. That has been true since the earliest days of computing. The account name/password combination is considered a single factor authentication method. The problems created by passwords are well documented, and two-factor authentication is a technique developed to enforce security in the event a password falls into the wrong hands. The second authentication factor typically requires the user to enter a second code in addition to the...
Q. I have a box of videotapes from the 80s and 90s that I would like to preserve on my computer. What do I need to make this happen? A. This is easy to do once you have all the pieces you need. The first piece is something to play the tape that has a video-out connector, such as a VCR or a camcorder. The second piece is a computer with plenty of free disk space. Video takes up a given amount of space per hour depending on its format, info that can be found with a little research. Just ask...
Q. I am looking for a way to follow sports scores from different games on my phone. Does that exist? A. There are a few options. If all the games are in one league, such as MLB or the NBA, leagues usually have apps that can keep you up to date. Specific features vary within each app, but league-focused apps are a good place to start. Following a group of teams from different sports altogether requires a little creativity. The ESPN app permits you to create custom alerts for individual teams, and those alerts are delivered to your smartphone....
Q. When I am online, I frequently see a message that asks me to accept cookies. What are cookies? A. A cookie is a small bit of data that a website stores on your computer. The name itself dates back to the earliest days of the web, when names were chosen by programmers. The original job of a cookie was to make web surfing easier. Unfortunately, they have become one of the primary ways that you are tracked online. Tracking people online is a big business. Surveillance is nearly invisible to users, but it can have a profound impact on...
Q. I got a new computer this year as a gift, are there any essential apps I should install? A. If you have been purchasing computers or phones for many years, it’s likely you’ve become habituated to installing special software soon after purchase. One of the best aspects of new devices is that every PC, Mac, smartphone and tablet sold today comes with a powerful bundle of free software. There is usually no need to go beyond the bundled software unless something does not fit your workflow, and the short list of exceptions grows shorter each yea...
Q. Is there a way to get a refund for apps purchased in an online store? A. There are numerous app stores but the two largest are from Apple and Google, and both offer a refund process. Keep in mind that there are two types of purchases. One type is the cost of the app itself and the other type is an in-app purchase or subscription. The rules are different depending on the purchase type. Requesting a refund for the purchase price of an app is straightforward. In-app subscriptions are much more varied, policies are affected by terms and...
Q. What is the best way to enjoy music on my smartphone or tablet? A. Digitizing audio CDs and copying them to a smart phone is still supported on desktop computers, but as more people move to a smartphone-only lifestyle this may no longer be an option for you. There are two major ways to get music on a smartphone: purchases and subscriptions. Of the two, subscriptions are the simplest to manage over time. The leading services are Apple Music and Spotify, both of which are available on all the major platforms and both cost about $10 a month....
Q. When someone tells me to "swipe right" on my phone, do they mean swipe to the right or swipe from the right? A. Technology changes so fast that the language is always trying to catch up. Early designs made gestures obvious with on-screen controls like switches. The original iPhone's "Swipe to Unlock" control became iconic. As complexity grew, and as people have become more familiar with smartphones, designers have pushed toward less explicit controls. In 2016 TikTok upended everything. Its...
Q. Is there a computer-friendly way to organize the notes I take when planning a trip? A. There are apps designed to collect separate bits of information from different sources and organize them into meaningful groups. Chances are pretty good you already use at least one. A word processor like Google Docs can be a decent notebook. Websites like Pinterest (www.pinterest.com) can be used effectively to organize disparate ideas if they are on Pinterest already. But these tools have limitations. They are good for collecting bits of information,...
Q. I want to gift someone an online photo frame and update it myself remotely. Is that possible? A. Yes, it is possible, but you will need luck and perhaps some patience. The frames that I have experience with are from a company called Nixplay (nixplay.com), and I recommend them without reservation. Online photo frames require wireless internet, obviously. Make sure the recipient already has a Wi-Fi network. Whenever connecting a new device to Wi-Fi, there is always a chance that it will not...
Q. I would like to get back into playing PC games. Where should I start? A. The universe of high-quality “traditional” computer games is bigger than ever. Online storefronts for computer-based games fall into two major groups: mobile games for handheld devices like tablets and smartphones, and traditional games for desktop and laptop computers. Where you start depends on the device. For PCs probably the most popular game store is Steam. Steam is a digital distribution platform operated by Valve Corporation. It is one of the most popular and...
Q. We are hosting a family picnic this summer and wish everyone could share their photos with everyone else. Any ideas? A. Dropevent lets you set up an invitation-only online photo gallery. The gallery allows everyone at the party to submit photos, which are then available to everyone who has access. There are a couple of different methods, but one simple option is to print a QR code for the event. Any smartphone can scan the code and help the user submit photos. You control access by how you distribute the invitation links and QR codes. The...
This month’s Tech Talk is a little different. Nearly all of it was written by a computer. This technology has been under development for decades. It has been a staple of science fiction movies since I was a kid. Recently, one of the most advanced chat robots ever constructed was made public. ChatGPT has washed across tech like a tsunami. The only thing anyone seems to agree on is that the world has changed forever — whether for better or worse remains to be seen. What follows is the transcript of an interview I did with ChatGPT. I did not cha...
Q. Every few weeks my iPhone nags me with an alert that my storage is almost full. What should I do? A. There are two common storage errors on iPhone. One is “Storage Almost Full” and the other is “iCloud Storage Almost Full.” There may be minor variations in the words based on your device’s version, but the idea is the same. Take both of these messages seriously, because a cascade of very bad things are about to happen. The biggest danger is when the warning simply states that storage is almost full. This message implies your device is not con...
Q. I received an Apple Watch as a gift. I love the Minnie Mouse watch face, but do not know what else to do with it. Please help. A. The small screen on an Apple Watch can be difficult without practice, but I hope to show you that working through challenges has a worthwhile payoff. I do not have the space to explore step-by-step instructions, but I can describe a small subset of what is possible. For more, check out the link in the Wander the Web section below. The Apple Watch is essentially an iPhone dashboard for your wrist. In that role it c...
Q. Is the Apple Pencil useful? A. For me, it fits into the “nice-to-have” category. I have avoided writing about Apple Pencil before now because it was something of a curiosity. It only worked with pricey iPad models, and it seemed like a product whose customers already knew why they wanted one. Today all four iPad model lines support Apple Pencil, including the least expensive model. Moreover, a recent system update added a new app called Freeform on every Apple device. Taken together, these changes make the Apple Pencil worth a deeper loo...
Q. I have promised myself that 2023 is the year I finally organize my passwords. What do I need to know? A. The list of things we have to remember grows longer each year. As phones have become the center of our digital lives, almost everyone has more than a handful of hard to remember passwords. Until now, my advice was to consider a commercial password manager app like 1Password or LastPass. However, as prices for these apps continue to rise, and as built-in smartphone features have improved, there are better choices available. Many of these f...
Q. The built-in weather app on my smartphone is pretty basic. When I search for a more advanced app, I’m presented with an overwhelming number of choices. Is there one you would recommend? A. To paraphrase an old adage: Someone with one weather app knows the temperature, but someone with two weather apps is never sure. My mind reels when I think about the thousands of weather apps for sale in app stores. There is a standout app that I enjoy for its creativity and its expansive feature set: Carrot Weather, from www.meetcarrot.com. There is a fre...
Q. I want to add home automation devices to my house. What is the best way to get started? A. When the topic of home automation has come up in previous columns, my advice has been to hold off investing in expensive hardware. Most of the devices you can buy today are likely to disappoint you in fairly short order. This has not changed, but there is good news on the horizon. The good news is Matter. A new industry standard that allows devices from different manufacturers to talk with one another. This is the technology that I hope will transform...
Q. Years ago I converted a box of family photos with a desktop scanner. Are scanners still around, or have they gone the way of the fax machine and pay telephones? A. Tabletop flatbed scanners are still available. And far less expensive than they were years ago. Pretty much any model that sells for less an $100 should do just fine. Just be sure that it is supported by whichever device you use it with. There is however another solution: a smartphone app. Today’s smartphone cameras are more powerful than most budget-friendly scanners, and w...
Q. What is the least expensive way to improve Zoom calls? A. Adding more light and positioning the camera so you look straight ahead are the easiest things to upgrade. But the improvement that delivers the biggest impact is better sound. Most people will watch low-quality video for a much longer period of time than they will tolerate noisy or hard to hear audio. As a result my best suggestion for better Zoom calls is to get a better microphone. Searching the web for a microphone might trigger sticker shock, but hold off clicking that buy...
Q. Is it possible to block a website from view? A. Yes, but like so many questions, the how-to part of the answer begins with “it depends.” There are many different apps that filter website content. They use various methods behind the scenes and sometimes provide unexpected results. The different methods include apps that block specific sites and apps that filter certain types of content. For example, in one case you may only see a “page not available” message, in another case you might be forwarded to a different page. Other utilities can rew...
Q. How do I listen to podcasts? A. As the old saying goes, “there is an app for that.” Many different apps, in fact. And beyond apps, most podcasts are just a click away on the Web. Podcasts are audio-only programs that have exploded in popularity in the last few years. The best place to start depends on your device. For a personal computer, a Web browser and a Google search is an easy place to start. On mobile phones, podcasts are the perfect companion for keeping your mind occupied while driving or working around the house. For Android own...
