Video assistance with Social Security questions
November 1, 2023 | View PDF
The Social Security Administration partners with locations throughout Alaska to offer a secure video service option. Video service is a convenient and no-cost way for people to talk directly to a Social Security employee through a secure computer link that includes two-way video and sound.
The video service locations are available at:
In Nome, Norton Sound Health Corporation, located at 1000 Greg Kruschek Ave. Video service is available for walk-ins on a first come, first served basis, on the second and fourth Wednesdays, 9 a.m. to noon.
Kenai Senior Center, 361 Senior Court. Video service is available for walk-ins on a first come, first served basis, on the first and third Wednesdays, 9 a.m. to noon.
Kodiak Job Center, 211 Mission Road, Suite 103. Video service is available here for walk-ins on a first come, first served basis, on the second and fourth Tuesdays, 9 a.m. to noon.
The agency strongly encourages people who can to use its online services at www.socialsecurity.gov, call on the phone, or use the video service option when possible. These service options can save people a long trip to a busy office.
Most Social Security services are available to the public online and with a my Social Security account, or by telephone. And most Social Security services do not require the public to take time to visit an office. People may create their my Social Security account, a personalized online service, at www.socialsecurity.gov/myaccount.
If they already receive Social Security benefits, they can start or change direct deposit online, request a replacement SSA-1099, and if they need proof of their benefits, they can print or download a current Benefit Verification Letter from their account. People not yet receiving benefits can use their online account to get a personalized Social Security Statement, which provides their earnings information as well as estimates of their future benefits. The portal also includes a retirement calculator and links to information about other online services.