Also: How to spot Social Security scams
Learn to identify Social Security scams
The most effective way to defeat scammers is to know how to identify scams. You should just hang up on any call you’re uncertain of and ignore suspicious emails. Scammers are always finding new ways to steal your money and personal information by exploiting your fears.
One common tactic scammers use is posing as federal agents and other law enforcement. They may claim your Social Security number is linked to a crime. They may even threaten to arrest you if you do not comply with their instructions. Just hang up.
As a reminder, you should continue to remain vigilant of phone calls when someone says there’s a problem with your Social Security number or your benefits. If you owe money to Social Security, we will mail you a letter explaining your rights, payment options and information about appealing.
There are a few ways you can identify a scam call. If you do business with us, remember that we will never:
- Threaten you with benefit suspension, arrest, or other legal action unless you pay a fine or fee.
- Promise a benefit increase or other assistance in exchange for payment.
- Require payment by retail gift card, cash, wire transfer, internet currency, or prepaid debit card.
- Demand secrecy from you in handling a Social Security-related problem.
- Send official letters or reports containing personally identifiable information via email.
If you do not have ongoing business with our agency, it is unlikely we will contact you. If you get a suspicious call claiming to be from Social Security, you should hang up and report it to our law enforcement office at https://oig.ssa.gov.
Social Security celebrates Hispanic Heritage Month, Sept. 15-Oct. 15
At the Social Security Administration, we strive to deliver great customer service and easy-to-access information about our services. If Spanish is your primary language, you can visit http://www.ssa.gov/espanol, our Spanish-language website. There, you can find information about how to get a Social Security card, plan for retirement, apply for benefits, manage your benefits, and much more.
Spanish-speaking customers wishing to speak with a representative and apply for retirement, disability, survivor and other benefits, as well as Medicare, can call us at 1-800-772-1213.
We also provide many publications in Spanish on popular topics like:
- Retirement, Disability, and Survivors benefits;
- Retirement planning;
- Online services information;
- Medicare; and
- Supplemental Security Income.
You can find them at http://www.ssa.gov/espanol/publicaciones/. You can also visit http://www.ssa.gov/espanol for other resources in Spanish. Share these resources with friends and family who may need them.
